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The Australian National University

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CRM Analyst

Apply now Job no: 527642
Work type: Continuing
Location: Canberra / ACT
Categories: Professional

Classification: ANU Officer 6/7

Classification: ANU Officer 6/7 
Salary package: 78,956 - $91,157 per annum plus 17% superannuation
Work type: Full time, Continuing

ANU is a world-leading university in Australia. Our location in Canberra points to our unique history, ties to the Australian Government and special standing as a resource for the Australian people.

Our focus on excellence in research and education ensures our graduates are in demand the world-over, well-prepared to address complex contemporary challenges.

Position overview

The Marketing and Student Recruitment Division brings together international and domestic recruitment, strategy, market research, marketing, advertising, website, social media engagement and creative design at ANU. The Division is responsible for delivering high quality communications and experiences for students in accordance with the University‚Äôs strategic objectives.  The Future Student Experience Customer Relationship Management (CRM) team is responsible for developing and operating the Future Student CRM and marketing automation systems to enable the University to achieve its student quality and diversity strategic goals.

As a member of this team, the CRM Analyst is an integral role which contributes to providing valuable insight into student behaviour and preferences at different stages of their relationship with the University.

The CRM Analyst will create reports for colleagues in student recruitment, marketing and other business units, helping them to make more effective decisions.  You will also provide recommendations on relationship strategies for different categories of students based on your in depth analysis of student data.

This role would ideally suit individuals with a Business Administration degree or a similar qualifications in marketing or economics. Strong analytical skills in addition to knowledge of analytical or database software, particularly CRM or business intelligence systems will be highly regarded.

For enquiries regarding this role, please contact Serena Netto, Manager, CRM at

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit

Application information

In order to apply for this role please make sure that you upload the following documents:

  • A statement addressing the selection criteria
  • A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
  • Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The successful applicant must have rights to live and work in this country. 

Position Description & Selection Criteria

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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Updated:  20 March 2015/Responsible Officer:  Director Human Resources /Page Contact:  HR Systems